FAQ-Lucen Sports

Fujian Lucen Sports Goods Co., Ltd.

01    Q: What is your main products?

A:  T-shirts, Polo shirt , Hoodies ,and sweatshirts, all kinds of garments and outdoor camping products. We offer OEM and ODM services as well.

02    Q: What's the best price you offer?

A:  The price depends on material ,quantity, design and print or Embroidery. You can provide us exact details. So we can give you a best price and the quality.

03    Q: Can i custom my own tags and logo?

A:  Of course.We offer customized service , Not only the tags and logo , but also the design and packing can as your prefer.

04    Q: Can you help to design?

A:  Yes, you could just tell us your request, we will advise some reference items and help to design especially for you.

05    Q: Can I get samples made?

A:  The reference sample could be provide, just need you kindly absorb the freight. We support sampling per your or your client' Own design, and we will share the cost after you order.

06    Q: What about the MOQ?

A:  The MOQ is 100 per design .But in order to support you with your new business , small order is Ok if we can do it .Many new Brands choice to work with us in the beginning and we are very happy to watch them grow up.

07    Q: Can I get a sample before bulk order?

A:  Yes ,In order to test the quality ,you can get a sample before bulk order. We are very confident about the quality . And the sample time is 7-10 days.But Sample cost is 30-100 Dollars and can be refunded .

08    Q: How does your factory do regarding quality control?

A:  Quality is priority. Gift In always attach great importance to quality controlling from the very beginning to the very end. Our factory has gained SGS authentication

09    Q: What advantages you have? Why choose?

A:  Our factory is a professional factory. We have Professional design/sales/production team they can offer Professional service. So we can supply High quality and Competitive price.

A:  Welcome to visit us.

10    Q: How does your company control goods quality?

A:  We have professional QC team to control the goods quality during all the mass production, and also can offer inspection service. We have professional QC Staffs, there are 4 processes we focus our attention on

A:  Checking the bulk fabrics' quality before production, such as fabric composition, color fastness of washing and light etc

B:  Checking the logos' production, such as thread or printing colors, embroidery trim clean etc

C:  Checking the sewing process, seam properties, strength of attachment etc.

D:  Checking the finished garments after steam ironing, but before packing.

How do I make a purchase on the Senbwl website?
A: To make a purchase, select the item you want to buy, choose your size and color preference, add it to your cart, and proceed to checkout.

Can I exchange or return my purchase?
A: Yes, we accept exchanges and returns within 30 days of purchase if the item is in its original condition.

How long does it take to receive my order?
A: It depends on your location. Generally, orders are delivered within 7-14 business days.

What payment methods are accepted on the Senbwl website?
A: We accept credit cards (Visa, Mastercard, American Express) and PayPal.

Do you offer free shipping?
A: Yes, we offer free shipping on all orders.

What should I do if the item I received is damaged or defective?
A: Please contact our customer service team immediately, and we will assist you with a replacement or refund.

Can I track my order?
A: Yes, you can track your order through the tracking number provided in your order confirmation email.

Is my personal information secure on the Senbwl website?
A: Yes, we use secure technology to protect your personal information and maintain your privacy.

How do I know which size to choose?
A: We have a size chart available on each product page to help you choose the correct size.

Can I cancel my order after it has been placed?
A: You may request to cancel your order before it has shipped. Please contact our customer service team as soon as possible.

Do you offer gift cards?
A: Yes, we offer gift cards for purchase on our website.

Can I use multiple promo codes on a single order?
A: No, only one promo code may be used per order.

Do you offer international shipping?
A: Yes, we offer international shipping to select countries.

How can I contact Senbwl customer service?
A: You can contact us through our website's contact form or email us at service@senbwl.com